Bad Customer service

Two times I have had terrible experience with the courier guy.

1st : I booked per email a pick up for tables in Johannesburg. As per the footage I was shown from Courier guy the employees of Johannesburg Hub took out the tables from their original package and repacked it into their own packaging. So according to my knowledge they would have seen that it it glass tables and since they do not transport glass items they should have refused there and then to transport it or contacted me and have me sign an indemnity form or something that they would not take any responsibility if tables break or something. But nothing of the sort happened. The lady of the Kathu branch just called me with no remorse telling me my tables broke and they do not take responsibility for anything that breaks while being couriered. A whole R1400 I have lost and as an small business owner who is still very small that is alot of money to loose. I got No sorry or anything from the staff or anything only attitude.

2nd time I asked my cousin to make a booking because I do not wanted to make a booking with them. She made the booking telephonic ally for pickup in Joburg again. The next day when she picked up the staff. One of the wooden items were broken again and it is visible that the item was mishandled eventhoug there were stickers all over the items that state to handle with care. Again no sorry just attitude from the same lady.

I contacted the area manager what I got was attitude. And the same words as with my tables they do not take responsibility if your items break. I personally feel that the lady who assisted me do not know one thing about customer service. When I told her the 1st time I can't pay courier for items that I can't take home because I had to pay R350 for the courier she told me that if I do not pay ill have to be taken to court ect...

I'm total I have lost more then R2000 because Courier guy do not take responsibility if your items break.

Please be careful when make a booking with courier guy.

As for me... I have used courier for more then 5years but these 2 incidents have made me to decide to never use them again. As a small business owner who courier things on a weekly basis I cannot do business with a company with no good customer service or support and also who do not take responsibility for your parcels that's why the drivers can mishandled your items and don't care because they know nothing will happen...