Bad Customer Service

I have boxes collected and delivered on a weekly basis.

On the account there is numerous entries where the actual weight is much less then the billing weight. After numerous e-mails, no explanation has been received regarding the over charge

Due to above, it was decided to rather use the prepaid service.

After contacting Courier Guy due to non delivery, I was informed about a billing discrepancy. No contact from them prior to enquiry. Not by phone or e-mail. The amount due was paid immediately (real time and POP sent) but now, 4 days later, delivery is still not cleared - even though confirmation was given that the funds is reflecting in their bank. when calling, you get put on hold from the one person to another and then the call just gets dropped.

I will in future only use the courier Guy if there is no other option available.