Bad courier company

The driver refused to deliver in my area because it is deemed as a high risk area so he wanted to meet me at the mall. If I wanted my package to be delivered at a mall I would have chosen a relevant store to pick my package up by. If they deem certain areas unsafe then they should not offer the door to door delivery for that area as we pay a full delivery fee for that specific service. Funny enough how I see their vans delivering packages in my area on a daily basis and in the past I've also had packages delivered to my address from them. The driver was unprofessional **** and said that he called me but I didn't answer the phone and nobody was at the address to receive the package when infact I did answer the phone and advised him that i chose door to door delivery and paid for door to door delivery at my address so I won't make my way to the mall. When I finally decided to meet the driver at a point closer to me it was at a clinic right opposite my house which also shows the driver didn't do his due diligence and check where my address actually was