Bad communication and service!

11 Dec, 2018 I paid "The Courier Guy" via "Xpress Online Courier" After receiving my order number I phoned "The Courier Guy"(tried about 10x times) and asked them when I will receive my tracking number. They said I will receive it ASAP the parcel is collected today (11 Dec, 2018)

12 Dec, 2018 I haven't received the tracking number. To phone "The Courier Guy" is a mission because the line ***is engaged most of the time. When you send them emails they never reply!

After getting a final answer from Lindsey Janneman (031- ********** ) she said that the parcel was collected yesterday but I did not receive the tracking number because the driver scanned the wrong waybill number. She said that she will phone me back.

I immediately phoned the company in Rustenburg where the parcel was supposed to be collected from. The person who answered at that company said the parcel was still not collected! That means Lindsey Janneman **** to me again!!!

Phoned "The Courier Guy" again and spoke to Alicia Chamber ((031- ********** ) After giving Alicia my booking number she also said the parcel has already been collected yesterday in Rustenburg. Alicia said that Johan ( ********** ) ********** from Rustenburg also told her that the driver went to collect my parcel yesterday.

I phoned Johan in Rustenburg and he apologized for all the problems I experienced.

Never trust this company because their system is a mess and everything they say is nonsense and ****! Your telephone calls will cost you more than the courier service which is very low value for money!