BAD BAD BAD DELIVERY SERVICE FROM THE COURIER GUY, OUDTSHOORN

I have had bad service from The Courier Guy in Oudtshoorn before but in the last two weeks, this has blown my mind..... I've arranged for a document to be collected in Johannesburg. The lady from their kiosk in Oudtshoorn, phoned me and asked me whether I want this OVERNIGHT or not. PLEASE NOTE THE OVERNIGHT....... I told her that OVERNIGHT would be nice and then she advised me that although they offer the service of OVERNIGHT, it will take 2-3 business days, as we are an outlying area. Now I would love to know how can you offer a service and the client pay for it, but you can not deliver the service?! Then this is false advertising, because OVERNIGHT means exactly what it says - overnight delivery. If you can not deliver, don't offer the service..... Secondly I've been tracking a parcel which was sent from Wellington on Monday, 11th Dcember. This parcel arrived at their George branch on Tuesday, 12th December. Upon requesting at Oudtshoorn's kiosk on Wednesday where my parcel was, I got told it's still at their George branch. Now it's supposed to be delivered today as they only deliver by us on Tuesdays and Thursday, and still I have not received my parcel and the stranged thing has happened now - the tracking of my parcel was changed and shows that it was only at their George branch for one day. The tracking has definitely been changed by someone - maybe so that they have again an excuse as to why my parcel has not been delivered today.