Bad attitude from staff and company

This is the worst delivery company, they will send you an SMS in the morning that they're going to deliver and not deliver. When you call the call centre they tell you to call the hub.when I called the hub( Nelspruit) I called 8 times till they told me my parcel is on it's way, I requested the driver's phone number, they gave me a wrong number belonging to some white guy they said his name is Zolile. Called the number it's not Zolile I then called the hub back they kept rejecting my number. I took a video upon making calls I wanna take this matter to social media to show people that this company doesn't care about people. The delay they cause disrupts my company operations it's sad because I paid to be given a bad service