Bad after service on Claims

Last year I used The courier guy for all my deliveries, if something breaks I'll let it slip as my T's and C's of my business is that we take no responsibility on any damage that The courier company causes.

The more damages we receive the more bad my business receive because of mishandling of The courier Guy. So I stopped my business with them.

I started using RUSH to make my bookings, and The courier Guy is the cheapest option, so I tried them again after the Wedding industry opened again after the Lockdown.

And what a Massive mistake that was!! I've sent a parcel from GP to Cape Town, It was a SOLID wooden Cross bubble wrapped Thick.

The client received the cross BROKEN!! I've emailed the Courier guy and their response was

"Unfortunately The Courier will not honour your claim request, as there is not enough evidence to suggest mishandling. Kindly note we are sensitive to your situation but also have a strict claims policy that we must adhere to."

As if they have Camera's in the vehicles??

Thank you to rush Who credited my account with the courier amount.

Wish all participating Companies had this response.