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VERY UNFAIR COMPANY TO DEAL WITH. WHEN THEIR SYSTEM IS DOWN WE MUST ACCEPT IT AND SUCK IT UP, WHEN YOU WANT TO MAKE A CHANGE TO A BOOKING THEY ARE VERY QUICK TO PLAY THE T's AND C's CARD. THEY ARE QUICK TO DO THIS BUT TAKE FOREVER IN RESOLVING AN ISSUE WHERE MY PARCEL IS LOST/****** IN THEIR ORGANISATION