Awful after sales service and no accountability for their own system errors

I have used Pudo for a while now rather successfully. That was until about a month ago when problems started creeping up: I would go to drop off a parcel and someone else’s parcel would be in my locker; then I dropped off a parcel for delivery to Johannesburg and someone else picked it up in Cape Town before it had even been collected by a driver. Twice I have experienced the frustration of driving to the lockers to drop off a parcel and getting the error message that “this locker does not exist” when typing in the PIN. Then again this week I went to drop off a parcel and found another one in my locker. After waiting on hold for ages (their number is not easily found online so I had to go via the Courier Guy call centre), they told me I had to cancel the transaction and try again. I sent an email explaining my frustration and saying it should not be on me to have to drive to drop off the same package for a third time. But they said there was no other option. If I wanted a home pick up I’d have to pay extra for it. They absolutely won’t take any accountability for all the errors. I did once manage to speak to someone who said they are experiencing IT issues and are trying to fix it but no where on their website do they mention this. Awful service and so disappointing.