Arrogance is a disease so deep the carrier hardly realises he/she is suffering

I have a small online business and have been using TCG for about 10yrs. but how it has pained me this week to taste the bitter taste of arrogance in businesses that have grown so big a mere customer like me doesn't need an apology for an obvious wrong and inconvenience they have caused me. having a struggling business, being overcharged +/- R1000 and not being able to do bookings for more than 2 days, as a result, - while you deal with a some arrogant customer services staff. is really a staunch reminder and reflection of how sick our society is. I'm wondering if overcharging is intentional at TCG why would NO one even offer a simple. "sorry for what happened". none. in the end i get an email "R8..... will be credited on the waybill" and that's it. none of the emails/calls. no one finds any reason to apologise/acknowledge the wrong done to another by TCG. and a trail of emails with an obvious "you are the beggar here attitude". ubuntu is never a bad idea. looked for the CEO email which i couldn't find - wanted to send the mails. what's bothering is that from the first call i made the lady i spoke to - the attitude was quite a bitter one. It's as though at TCG, customers are not supposed to come with queries of billing. it irritates them - you are already dealt with in a certain way while you are a victim. i wish them luck - in life.