Appalling service from delivery guy and upper management!

On the 30th of January I received the worst service I have ever received from any company ever!! Coming from a retail background, I have to say, the service I received from TCG was appalling. After having been trying to call since 9 am that morning, at about 2:30 pm I got through to them. I received wonderful service from Julia, who went over and beyond to assist me. She kept trying to call the delivery guy to try and find out where he was. Eventually after about an hour, she called me back to say that he cant find our address, and could we please call him, and gave us his number. When we called him, he couldn't us or any of the tourist attractions next to our complex. His attitude was appalling. Might I add that I am a student with UNISA and there has never been an issue with finding where we live.

He then asked if we could meet at a checkers 6km from us, so I got in my car and drove there. When I called him to say I was there and ask where he was, he informed me he found our address and was nearly there!! So i had to drive back home!!!

I emailed TCG to inform them of this situation, and ask for a refund of the R150 that I spent to get the parcel from them. Not only did I use a lot of my airtime, I wasted my petrol as well!! And I am yet to receive any feedback, even though I have emailed them more than once. It has been 2 weeks and nothing!! I am appalled by the delivery guy, whom I will not name, as well as upper management!