Appalling Service

On Monday the 13th I made a quote for my washing machine to be picked up from my mom's place to mine, I was happy with the quote and paid. On the 15th 2 guys from your company came to pick it up but told my mom they won't take it but gave no reason why, my mom told the this had already been paid for and they made a call and after that took the machine. Since then I have been waiting for it to be delivered but nothing! So this morning I decided to call in and now I'm being told the washing machine is at their warehouse and they not sure if they gonna deliver because it's not wrapped! *** guys! Why was was I not told this before it was taken? Why....the only thing I want now is my washing machine and I will never use this service ever again!