APPALLING CUSTOMER SERVICE

I have had an account with the courier guy for over a year and their service has always been top notch….until I had to assign my last two parcels ever!

Initially the wrong waybill was put on the wrong box.

No worries, as per courier guys suggestions I resubmitted the waybills getting the parcels collected at the specific clients and obviously needing to be sent the correct addresses(they just needed to be swopped!). The new waybills were CORRECT and put onto the parcels!

They then delivered the parcels BACK to the address that was the collection addresses (initial wrong person) - now they tell me I must resubmit and pay again for these two parcels to be collected WHEN they were the ones that didn’t follow the waybill delivery addresses correctly.

I have emailed CTOPS since Monday, communicated with two different people, I have explained myself VERY clearly and still they don’t offer to help!

My clients need their parcels by Friday and tomorrow is Thursday!

APPALLED BY THEIR CUSTOMER SERVICE THIS WEEK! Surely they can take the EXACT and CORRECT waybills and just reassign them on their system??? Is it that hard?