All's Well That Ends Well

Good day.

I would like to commend Simone Lennetjies from The Courier Guy for her excellent service.

I had an issue with a parcel that my customer booked (Locker to Locker) since yesterday (10 June). The issue being that I went 4 times to a locker closest to my home yesterday and 1 time this morning, all giving me the message "no space" when I tried to deposit my parcel. I called The Courier Guy WhatsApp number in Cape Town yesterday and a lady ensured me that the driver will have the lockers emptied between 4:00 pm and 4:30 pm which was NOT the case. All this after I made 4 trips up and down between 4:00 pm and 5:10 pm. This morning (11 June) I went again around 9:40 am and I got the same message that said "no space". I then contact the the same Courier Guy WhatsApp number and spoke to a lady by the name of Shakira. She was of no help to us in anyway and after we insisted on speaking to the manager, she transferred the call to a man by the name of Shayne.

Shayne went on to give us the same message as Shakira to say that I must cancel the booking (locker to locker) and rebook, paying the extra for door to locker should we want the driver to pick up from our home. Shayne even went ahead to say that he is the highest authority when it comes to these matters and them as The Courier Guy Company can do nothing to assist. If we want to send a complaint, we must do so via email. He insisted there was nothing else he could do to help us from The Courier Guys side.

This was extremely disheartening and disappointing to know that The Courier Guy has such *********** people like Shayne as a manager of such a reputable company. We have been using The Courier Guys services for many years now and we were highly disappointed at the service we received from Shayne.

Still in shock, I decided to google and check if The Courier Guy has any other contact numbers I can call on, and maybe just maybe get some help from someone who is willing to do their job. I found a number on google for The Courier Guy Kya Sands Warehouse. I spoke to a lady by the name of "Simone Lennetjies". I can't even begin to explain what an incredible woman Simone is. She went above and beyond to assist us, listen to my story patiently and went out of her way to solve our problem. She has left us immensely satisfied with her service. It was an absolute pleasure dealing with you Simone. With this kind of love and dedication, all I can say is The Courier Guy are very lucky to have someone like you working for them! Thank you once again Simone for restoring faith in humanity. We appreciate you!

The Courier Guy: please train your customer support staff better as the type of service we received from your manager Shayne is really poor. I'm sure in today's competitive environment customer support should be of the utmost importance.

The 5 start rating above is for Simone Lennetjies for her outstanding service.

Thank you.