All's well that ends well...

I had a parcel that was due in a local location for someone leaving to go overseas. I booked an overnight courier. It was collected on time but was mistakenly processed as a ground transport package and didn't arrive on time. My customer had left the country by the time it did arrive.

I messaged the support centre, they were quick to respond and went over and above the call of duty to ensure my package reached the customer overseas intake for his daughter's birthday, at their expense. They kept me updated with every move my parcel made, letting me know exactly where it was at all times.

It was an expensive mistake for them, but one that left me willing to continue to use and recommend The Courier Guy to everyone in the future.

Thanks Trevor and Trudie for your professionalism and good business ethic. Much much appreciated.