DC
Deon C
1 reviews | Active since Feb 2014
27 Jan 2022, 23:05
All Nightmare long!
The worse experience I had ever had in my life!!
This is how my nightmare started... Last week Saturday I made an EFT payment to The Courier Guy's account.
Online payment were not possible due to online complication. I explained them this. No advise no solution!
I was given the EFT option before, but this week it became a major problem!
I emailed the POP on Saturday night.
Monday came and went and I received no email from The Courier Guy!
The sales lady eventually emailed me after I exhausted all my emails.
She was kind of rude in a sense asking for the POP. I send it again with the quote.
I then had to follow up again and again including more staff in copy. No response from either of them!
Again I send more emails to all the staff from my inbox, and recieved none in reply.
I eventually got one last email from the sales woman at the end of business day.
This was her email: Please note that I asked .... to send you the refund procedures, unfortunately we cannot accept the EFT payment.
Then all of sudden they all went dead quite like a ghostship!
I send more emails. We are now at the end of the week and with no refund.
I have all the emails saved.
What will the public do differently if they were in my shoes?
There is three sides to the truth. Mine, their's and the truth.
I am 47 years old and I can honestly say that I am shocked with their service or should I rather say No Service!
I am unable to think what the internal problem may be at The Courier Guy??
I lost complete trust.
Helpful (0)
Replies (3)0
Replies (3)DC
Deon C's updateReviewer Update
28 Jan 2022, 11:26Hi Everyone that might view this review.
I am sure you are able to understand my frustration by now. Should I sit in breeze and let this pass?
Surely someone at The Courier Guy business are able to give me a solution?
The money I paid is still in their possession. Everyone at The Courier Guy are still ignoring my emails.
This is not normal!
I have lost income! My shipment is urgent!
I am recieving the feeling they could care less, it is obvious! Over a week to date and no refund!
They have POP and they should be able to do this manually. Not one employee at The Courier Guy have suggested an alternative to fix the scenario.
If I look into this should I support The Courier Guy? One need to shed a little light onto this. This might become a big pain in the bud for the next customer.
This is how we reach the end of our patience.
I am sure you are able to understand my frustration by now. Should I sit in breeze and let this pass?
Surely someone at The Courier Guy business are able to give me a solution?
The money I paid is still in their possession. Everyone at The Courier Guy are still ignoring my emails.
This is not normal!
I have lost income! My shipment is urgent!
I am recieving the feeling they could care less, it is obvious! Over a week to date and no refund!
They have POP and they should be able to do this manually. Not one employee at The Courier Guy have suggested an alternative to fix the scenario.
If I look into this should I support The Courier Guy? One need to shed a little light onto this. This might become a big pain in the bud for the next customer.
This is how we reach the end of our patience.
DC
Deon C's update28 Jan 2022, 11:26
Reviewer Update
Hi Everyone that might view this review.
I am sure you are able to understand my frustration by now. Should I sit in breeze and let this pass?
Surely someone at The Courier Guy business are able to give me a solution?
The money I paid is still in their possession. Everyone at The Courier Guy are still ignoring my emails.
This is not normal!
I have lost income! My shipment is urgent!
I am recieving the feeling they could care less, it is obvious! Over a week to date and no refund!
They have POP and they should be able to do this manually. Not one employee at The Courier Guy have suggested an alternative to fix the scenario.
If I look into this should I support The Courier Guy? One need to shed a little light onto this. This might become a big pain in the bud for the next customer.
This is how we reach the end of our patience.
I am sure you are able to understand my frustration by now. Should I sit in breeze and let this pass?
Surely someone at The Courier Guy business are able to give me a solution?
The money I paid is still in their possession. Everyone at The Courier Guy are still ignoring my emails.
This is not normal!
I have lost income! My shipment is urgent!
I am recieving the feeling they could care less, it is obvious! Over a week to date and no refund!
They have POP and they should be able to do this manually. Not one employee at The Courier Guy have suggested an alternative to fix the scenario.
If I look into this should I support The Courier Guy? One need to shed a little light onto this. This might become a big pain in the bud for the next customer.
This is how we reach the end of our patience.
DC
Deon C's updateReviewer Update
28 Jan 2022, 15:34I feel handicapped with this ongoing saga with The Courier Guy!
I been thrown across the room! One employee says about the refund! The next employee says the same and there is talk but no action!
Since Saturday the 21st Jan 22 until now the 28th Jan with no breakthrough. They are all dwindling with apathy couldn't care less!
I have never never ever in my life faced such rude, dismissive, unkind employees before.
The first for everything I quess. New management perhaps?
Should I calculate the revenue I lost it would be too much to mention I rather not share.
The Courier Guy is money driven, you and I are worth nothing!
Until now I yet to recieve acresponse from them.
Enough drama for the week family are more important.
I been thrown across the room! One employee says about the refund! The next employee says the same and there is talk but no action!
Since Saturday the 21st Jan 22 until now the 28th Jan with no breakthrough. They are all dwindling with apathy couldn't care less!
I have never never ever in my life faced such rude, dismissive, unkind employees before.
The first for everything I quess. New management perhaps?
Should I calculate the revenue I lost it would be too much to mention I rather not share.
The Courier Guy is money driven, you and I are worth nothing!
Until now I yet to recieve acresponse from them.
Enough drama for the week family are more important.
DC
Deon C's update28 Jan 2022, 15:34
Reviewer Update
I feel handicapped with this ongoing saga with The Courier Guy!
I been thrown across the room! One employee says about the refund! The next employee says the same and there is talk but no action!
Since Saturday the 21st Jan 22 until now the 28th Jan with no breakthrough. They are all dwindling with apathy couldn't care less!
I have never never ever in my life faced such rude, dismissive, unkind employees before.
The first for everything I quess. New management perhaps?
Should I calculate the revenue I lost it would be too much to mention I rather not share.
The Courier Guy is money driven, you and I are worth nothing!
Until now I yet to recieve acresponse from them.
Enough drama for the week family are more important.
I been thrown across the room! One employee says about the refund! The next employee says the same and there is talk but no action!
Since Saturday the 21st Jan 22 until now the 28th Jan with no breakthrough. They are all dwindling with apathy couldn't care less!
I have never never ever in my life faced such rude, dismissive, unkind employees before.
The first for everything I quess. New management perhaps?
Should I calculate the revenue I lost it would be too much to mention I rather not share.
The Courier Guy is money driven, you and I are worth nothing!
Until now I yet to recieve acresponse from them.
Enough drama for the week family are more important.
DC
Deon C's updateReviewer Update
29 Jan 2022, 21:32Eish an entire week has come and gone.
Still no refund!
With this experience The Courier Guy business has the worse customer care repertoire!
I am still unable to understand... my money for collection and delivery is in their bank account.
Their bank account details were send to me before for EFT payment and it is an issue now all of sudden??
Emails were send to many with no response!
No sympathy only apathy.
They have a sales department and I am sure they could've done me once-off favor.
They said no!
I phoned and was explained to send my ID and bank document with POP only then will they start with the REFUND process!
The thing is my refund will take days which means I will miss 2 weeks and my customers are red with frustration!
With all this stress and the nonsense they could have sorted my shipment out.
But they don't care.
I am honestly shocked beyond believe!
What does customer service mean to The Courier Guy??
They are nonchalant about poor reviews on social media.
Until now I haven't recieved one single response on Hello Peter from The Courier Guy!
What a shame!
I have paid for inconvenience you don't get service the honest truth!
I have much better things to do with my life than to write poor reviews!
I pray Monday will be a good start to the week I honestly not looking forward to The Courier Guy!
Still no refund!
With this experience The Courier Guy business has the worse customer care repertoire!
I am still unable to understand... my money for collection and delivery is in their bank account.
Their bank account details were send to me before for EFT payment and it is an issue now all of sudden??
Emails were send to many with no response!
No sympathy only apathy.
They have a sales department and I am sure they could've done me once-off favor.
They said no!
I phoned and was explained to send my ID and bank document with POP only then will they start with the REFUND process!
The thing is my refund will take days which means I will miss 2 weeks and my customers are red with frustration!
With all this stress and the nonsense they could have sorted my shipment out.
But they don't care.
I am honestly shocked beyond believe!
What does customer service mean to The Courier Guy??
They are nonchalant about poor reviews on social media.
Until now I haven't recieved one single response on Hello Peter from The Courier Guy!
What a shame!
I have paid for inconvenience you don't get service the honest truth!
I have much better things to do with my life than to write poor reviews!
I pray Monday will be a good start to the week I honestly not looking forward to The Courier Guy!
DC
Deon C's update29 Jan 2022, 21:32
Reviewer Update
Eish an entire week has come and gone.
Still no refund!
With this experience The Courier Guy business has the worse customer care repertoire!
I am still unable to understand... my money for collection and delivery is in their bank account.
Their bank account details were send to me before for EFT payment and it is an issue now all of sudden??
Emails were send to many with no response!
No sympathy only apathy.
They have a sales department and I am sure they could've done me once-off favor.
They said no!
I phoned and was explained to send my ID and bank document with POP only then will they start with the REFUND process!
The thing is my refund will take days which means I will miss 2 weeks and my customers are red with frustration!
With all this stress and the nonsense they could have sorted my shipment out.
But they don't care.
I am honestly shocked beyond believe!
What does customer service mean to The Courier Guy??
They are nonchalant about poor reviews on social media.
Until now I haven't recieved one single response on Hello Peter from The Courier Guy!
What a shame!
I have paid for inconvenience you don't get service the honest truth!
I have much better things to do with my life than to write poor reviews!
I pray Monday will be a good start to the week I honestly not looking forward to The Courier Guy!
Still no refund!
With this experience The Courier Guy business has the worse customer care repertoire!
I am still unable to understand... my money for collection and delivery is in their bank account.
Their bank account details were send to me before for EFT payment and it is an issue now all of sudden??
Emails were send to many with no response!
No sympathy only apathy.
They have a sales department and I am sure they could've done me once-off favor.
They said no!
I phoned and was explained to send my ID and bank document with POP only then will they start with the REFUND process!
The thing is my refund will take days which means I will miss 2 weeks and my customers are red with frustration!
With all this stress and the nonsense they could have sorted my shipment out.
But they don't care.
I am honestly shocked beyond believe!
What does customer service mean to The Courier Guy??
They are nonchalant about poor reviews on social media.
Until now I haven't recieved one single response on Hello Peter from The Courier Guy!
What a shame!
I have paid for inconvenience you don't get service the honest truth!
I have much better things to do with my life than to write poor reviews!
I pray Monday will be a good start to the week I honestly not looking forward to The Courier Guy!