Absolutely terrible service and dishonest company

Absolutely terrible service.

I received an SMS at 14:54 saying my delivery had arrived. I went outside immediately and there was no courier vehicle in sight. When I checked the tracking again at 14:56, just 2 minutes later, the delivery was already marked as failed with the note “Contact unreachable at provided number.”

This is completely false. I was never called once — only an SMS was sent. How is a delivery considered failed based on texts only? What if I didn’t see the message immediately? That makes no sense for a courier service.

To make matters worse, when I contacted head office, I was told the driver waited for 5 minutes and no one came out. That explanation does not add up at all. How can the driver arrive at 14:54, mark the delivery as failed at 14:56, and then claim he waited 5 minutes? The times clearly contradict each other.

This feels like laziness and dishonesty rather than an honest delivery attempt. The excuses given are unacceptable, and the service is extremely disappointing. I am not happy at all and will think twice before using this courier again.