Abhorrent customer care from Maswazi Nkosi

Absolute horrible service from this company! Was quoted according to our measurements and after the packages was picked up it was supposedly bigger than what was quoted for, resulting in an additional charge. When querying this with Maswazi Nkosi, I had to ask 3 seperate times for confirmation if they repackaged the parcels before receiving any answer. Maswazi Nkosi also decided to stop replying to my emails on Friday morning and only after I had sent a follow up email on Monday, did I receive any feedback. I am still trying to understand how according to the quote, I was charged for 48kg and the packages is 24kg, but I need to pay more? This seems like daylight ******* and I am wondering if TCG will be doing a refund when my packages arrive and I send through proof that their "swad machine" is inaccurate.

Will most certainly be the last time I use TCG with this disgraceful service