A collected parcel - was never logged on TCG system

My parcel was collected from a company that made personalized labels for my child on the 11th of January. The delivery time was meant to be 24 hours from Johannesburg to Cape Town. I received an email saying the parcel had been sent.

The tracking website has changed so, you cannot track the whereabouts, eventually I was told the system had changed to portal.thecourierguy.co.za and when typing in the shipment number, it says the parcel was 'failed to collect'.

Nobody answers any of the call center numbers: ***& *** & your after hours number *** even ***, the only branch that answered was Muizenberg and they indicated the package 'had failed to collect' and provided the new URL.

I will NEVER use your services again, essentially you stole school labels made for a child.