35 days and my customer is still waiting....

Well here we are again, been trying to get a parcel delivered from to Pretoria to Joburg for 35 days now. Spoke to so many consultants who made promises, none of them delivered anything. What was really frustrating is that none of our conversations or calls seems to be noted, every time you speak to a different consultant and you have to repeat the run of events every time, there seems to be no real will to deal with queries on a case per case basis, they seem to simply hope things will 'work out' Later on I insisted to speak to management as this was going nowhere. I chatted to Anthony Narainsamy (Locker Gauteng Operation manager) who was quite eager at the start of our interaction, even though I told him his promises were much similar to the other consultants, and I quickly became doubtful whether he was going to be any better. Upon enquiring with him again after 'his' first broken promise, he said it was delivered and gave me details, which was for a completely different shipment! For crying out loud, how hard can this be!?

I sent Anthony the correct details and contacted him again to try and resolve this, but as of right now, he has been ghosting me for 4 days.

I sent out a new shipment to my customer. Definately signing on two more courier suppliers and hoping I can send the bulk of my business their way. TCG was a great company at one stage, but I think they have been riding that repuatation a little too hard, for way too long.