2 PACKAGES,2 WEEKS APPART----LOCK395291-Claim without answers & LOCK428014-NO TRACKING

Good Day to everyone reading

14/12/2021 I booked packages and one got lost during the collection process as my package was collected with my tracking sticker together with a other clients package. Long story short I got Hold of Pudo support via email and Caitlin was very helpful and provided all the info needed. I received my claim for 28/12/2021 and complete the form and forward it to *** (as stated on the from) with my ID and Bank letter, I send a follow up email to confirm that if he received the mail and no answer.

The I booked a package LOCK428014 27/12/2021 and it was collected by the courier and the branch phone me to confirm all the details for the client and I confirmed twice after collection that my package was collected by the courier so that the package can start moving to Welkom. All the other packages booked and send with the package arrived at the clients, but after collection 28/12/2021 there is no tracking for this package. I ask PUDO support to look into it today 5/1/2022 as the branch only tell me that the courier collected the packages and that they escalated it.

Please can someone assist me with the claim and the other package LOCK428014.

IT IS IMPOSSIBLE FOR A COURIER TO LOOSE 2 OF MY PACKAGES IN ONE MONTH , 2 WEEKS APPART!!!!! I AM FURIOUS ABOUT THIS!!! PLEASE ASSIST