18 Days of Incompetence – Case #***9

I am appalled by the absolute lack of service and the constant string of broken promises from Pudo and The Courier Guy. My package was placed in a locker on April 23rd. As of today, May 11th, it has been 18 days, nearly three weeks and my parcel is still stuck at a kiosk.

Despite being told multiple times that this process would only take two days, I have been stuck in a cycle of "escalations" and "awaiting feedback" that leads nowhere.

The level of service is unacceptable for the following reasons:

18-Day Delay: It has been 11 days since they confirmed the parcel was retrieved from the locker (April 30th), yet they have failed to redirect it or provide a collection point.

Empty Promises: I was told on several occasions that the matter was being handled by an "Operations Manager," yet no one has contacted me directly and when they did, the operation manager was just a clueless as I was. According to him it was supposed to have been delivered on the 5th of May.

Zero Accountability: I spoke to a representative this morning who promised to email me the current location of my parcel so I could collect it personally. It has been over an hour, and true to form I have received nothing.

I am now being forced to do the job of the courier myself just to get my items back.