Lesson learnt stick to reputable Courier Companies

Booked courier to collect urgent medication from my mother in law. They go to collect 2 days later 6pm in the evening and no one is there? Next day they go and collect finally and now i have to wait another 2/3 days for the medication. Phone them numerous times (phone just rings and then get told there's no one there and I'll get a called back etc..) and get told they were there and full of excuses and attitude get told it was my fault?? Such a pity that there are still companies running a business like this.