Non supply - Breach of Agreement - Process payment - won't refund for non supply

<p>20/03/2017 placed order and paid for couch - promised 7 - 10 days delivery - Easter Weekend - nearly a month still no delivery - after 3 weeks I called to asked what the hell? Where's my couch, promised tomorrow of course, 4 days later, and 5 phone calls a day - couch shown to me on showroom floor incomplete - but they want me to pay balance in order to log for delivery - I refused - said deliver and I wll pay balance in cash on delivery - they won't - drivers can't handle cash. No-one there can do anything beside process your deposit or full payment - Incomplete couch, way over schedule and have the cheek to want more money. I asked for a refund : what a joke theirresponse is - no-one of authority is around to approve refund and apparently they can't refund the credit card off their machine. CATION PEOPLE - CATION! Rather pay more and buy at proper retailer - this is a joke. I have now resorted to the legal route with council. </p>