The Cosmetic Box doesn't care about clients

Ordered a jaclyn hill...received a BROKEN morphe. Packaging wasn't done correctly only bubble wrap was the one layer in the box. Waited for a broken pallet for two and a half weeks.Asked Dane for my money back and she said(copy and pased from her chat) "you decribed the picture to me as that ons left bottom , but you know what you are being so unbelievably unnecessary its not my fault that they didn’t do what i paid for and okay fair enough you say it is the wrong pallet but thats the one you described ... i dont know what to tell you because i am not going to loose money over something i had no control over" she also said that she is leaving for holiday tomorrow and will get back to me in Jan..and now she's ignoring my messages.. I did not pay R550 for this!!!! Unacceptable. So after my complaint that I posted about the broken and incorrect makeup pallet I got from Dane Gryvenstein. She said that if I don't remove the complaint she will do nothing to fix her mistake. I said to her that I will remove the complaint once she has fixed the problem. Also telling me that I'm the only customer that complaints? She blocked me from WhatsApp and facebook and deleted her messages. Well done The Cosmetic Box, if your clients are unhappy you just block them.. Problem solved right!? The Cosmetic Box extremely unprofessional business..