***** awareness

I got ****med by this unregistered company 2 months ago and they don't wanna refund me as I ordered a customized container house worth of R9500 and they failed to deliver. Now I want my money back and this Richard Madingwane guy doesn't want to pay me back unless I send they R400 cancelation fee of which appeared after I asked for my refund. I've went almost everywhere but no one seems to be assisting me in this matter. I've sent a letter of demand and yet still.