The Computer Hut
Claimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
The Computer Hut
Claimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Stefani H
1 reviews | Active since Jun 2022
9 Sept 2026, 11:15
Absolutely appalling customer service
I would give Computer Hut Gansbaai zero stars if I could. After the recent incident where the fibre cables were cut, Computer Hut sent out a message telling customers to contact them if their Wi-Fi was not working. I did exactly that. I contacted them that evening, only to receive an automated response saying that they were no longer working at that time. The following morning, I phoned them at 8:00am and explained that my Wi-Fi was still not working. I was told that someone would be sent out to check the street connection and that they would get back to me. Nobody got back to me. By 3:00pm, I was forced to start phoning them repeatedly myself, trying to get answers and trying to get someone out to provide technical support. I continued trying until around 5:00pm, and still nobody actually helped me. I was repeatedly told that they could only assist me the following day because they didn't have enough staff available. Quite frankly, that is not my problem as the customer. If you send out a message telling customers to contact you when their service isn't working, you should have adequate support available to deal with those customers. Eventually, after I insisted that someone be sent out the following morning, a technician did come to the property. Unfortunately, I had to leave early, so I left the front door open after lettin them in and my mother was at home. They apparently managed to fix the Wi-Fi, which I appreciate. However, one of the technicians then used the bathroom in a private bedroom, urinated on the rim of my toilet and didn't even flush it afterwards. I honestly cannot believe that I even have to mention something like this in a review. When technicians enter someone's private home, the absolute minimum expectation is that they behave respectfully and cleanly. Leaving someone's toilet in that state is disgusting and completely unacceptable. From the terrible communication and lack of customer support, to having to repeatedly chase them for assistance, followed by this completely inappropriate behaviour inside my home, the entire experience has been extremely disappointing. Computer Hut Gansbaai needs to seriously improve both its customer service and the standards of conduct expected from its technicians. I would not recommend this company based on my experience.
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Stefani H
1 reviews | Active since Jun 2022
9 Sept 2026, 11:15
Absolutely appalling customer service
I would give Computer Hut Gansbaai zero stars if I could. After the recent incident where the fibre cables were cut, Computer Hut sent out a message telling customers to contact them if their Wi-Fi was not working. I did exactly that. I contacted them that evening, only to receive an automated response saying that they were no longer working at that time. The following morning, I phoned them at 8:00am and explained that my Wi-Fi was still not working. I was told that someone would be sent out to check the street connection and that they would get back to me. Nobody got back to me. By 3:00pm, I was forced to start phoning them repeatedly myself, trying to get answers and trying to get someone out to provide technical support. I continued trying until around 5:00pm, and still nobody actually helped me. I was repeatedly told that they could only assist me the following day because they didn't have enough staff available. Quite frankly, that is not my problem as the customer. If you send out a message telling customers to contact you when their service isn't working, you should have adequate support available to deal with those customers. Eventually, after I insisted that someone be sent out the following morning, a technician did come to the property. Unfortunately, I had to leave early, so I left the front door open after lettin them in and my mother was at home. They apparently managed to fix the Wi-Fi, which I appreciate. However, one of the technicians then used the bathroom in a private bedroom, urinated on the rim of my toilet and didn't even flush it afterwards. I honestly cannot believe that I even have to mention something like this in a review. When technicians enter someone's private home, the absolute minimum expectation is that they behave respectfully and cleanly. Leaving someone's toilet in that state is disgusting and completely unacceptable. From the terrible communication and lack of customer support, to having to repeatedly chase them for assistance, followed by this completely inappropriate behaviour inside my home, the entire experience has been extremely disappointing. Computer Hut Gansbaai needs to seriously improve both its customer service and the standards of conduct expected from its technicians. I would not recommend this company based on my experience.
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