BAD CUSTOMER SERVICE!!!

My partner and i went to The Grandwest Casino on Saturday 7th March 2015. We decided to have coffee and cake at The Coffee Shop. Placed our order with a waitress named Eve, when i received my cake and coffee - i noticed the coffee mug was chipped on the rim and cake tasted stale. I then reported it to Eve(waitress) she apologised for the chipped cup and stale cake and asked whether i'd like to order something else on the menu, i ordered their pancakes. About 5 minutes later she comes back and informs me i cannot change my order because i ordered the cake initially i requested to speak to the manager. After about 10 minutes she returned and informed me the manager was unavailable. I requested her manager's name, surname and H/O details. She returned with a piece of paper with the name Cameron and a mobile number ***. informs me she does not know what the H/O telephone number is and neither her manager's surname. We then decided to leave and as we are at the till point Cameron (manager) appears and i request his name and surname - with a BAD ATTITUDE he spells it out to me. I then request for him to write it down he <br> obliges and as he hands it too me ROLLS HIS EYES!!!<br>