Disgusted and Appalled

We were a group of 8 ladies who made a booking for Saturday 30 Oct 2020 at 3. When our table became available we were placed amongst 2 different functions, namely a 50th birthday and a baby shower. At 3 we ordered our drinks and received 3 of the drinks at 4. I requested a glass of water which arrived after 20 minutes with a pitcher and a dirty glass. Later, they brought another glass which was still dirty. It became quite noisy in the conference area where we were placed so we requested to be moved. We were then taken to the foyer area where we had to eat our meals on our laps. The manager was extremely arrogant and upon questioning him to ask if he would like to have his food placed on his lap while eating at a restaurant, he answered that he would not have a problem with it. The waiters didn't know their **** from their elbow and just got everything wrong. I find this kind of service appalling and disgusting cos we especially booked not knowing that we would be placed in the conference centre while the coffee shop remained quite empty. I am aware of social distancing but TREAT UR CLIENTS WITH THE RESPECT THAT THEY DESERVE!. In these difficult times you still choose to treat ur customers like 2nd grade citizens. Hope u as The Coffee Lounge realises that without your clients you have no business but then again maybe it is better that u do close your doors as your service and your waiters are a DAMN EMBARRASSMENT!!!!!