NO FEEDBACK FROM THE CLIFFS IN TYGERVALLEY

I made a booking at the Cliffs in Tygervalley through safari 2 years ago. I postponed the booking to one year later a lady by the name of Mari- Anne confirmed that everything was done. During this process I paid the establishment in full the the booking an amount of R5250.00 was paid and R2250 to Safari for the deposit. I have decided to cancel the holiday as due to time constraints we were unable to make to the place. I have sent numerous email and made numerous calls to the establishment only to be fobbed around and still have not received any feedback from them. I urge anyone looking for accomadation at this establishment not to use them as if you have a problem no one attends to it at all and you are left feeling like you were ******. I want feedback from this place ASAP or I will take this to the relevant media houses as well as the consumer tribunal.