Review my claim

I have never been so frustrated and so helpless. I gave been with the Edcom group for so long and I have never had any problems when I had to make a cellphone claim. Now since this new administration tool place everything has changed to be my worst nightmare. I made a claim on the 26th October 2020 of my Samsung J4 that I lost. But to date o have not received any work from you regarding my claim. Even when the Jet store tower mall calls you. You dnt answer your phone. Whta am I supposed to do, meanwhile you still taking your monthly payments of my cellphone insurance. But you failed to deliver. I sent an email to *** not even a word from this group OMG I feel so frustrated. Please do make follow up on my claim and approve it. I need a new phone as per our cellphone insurance contract