NEVER AGAIN!

I bought an imported iPhone 7+ on the 28th of February at The Cell Store in Loftus. The service was average then. My phone began ghost typing not even three months after the purchase. I couldn't take it there because I needed to use it.

My phone is water-resistant, however t came in contact with a bit of water, I took it to the store and they immediately told me that it is water damaged as I handed it to the lady. She said I would need to pay for all of that myself since it would be considered my negligence. I was upset but decided to be understanding, what made me upset was that this phone is water-resistant and they were telling me it does not matter. I would advise anyone not to regard their phones as water-resistant, even though it may be stated so. Just forget abut that detail. Treat your phone as any normal phone that you cannot get anywhere close in contact with water. This store will NOT help you with any water issues involving your phone!

I received horrible service from the call line. I brought my phone, as I stated, to the office. I left it there on Saturday (20th July) and they told me I would receive feedback by the Tuesday (23rd) since they would take the phone to the technician on the Monday. I needed to call them on the Thursday since they were completely MUTE! I was mad about this since this is so ***********. When I called she told me that the tech said they couldn't fix my phone and I needed to buy a new one.

I had left my phone, along with the adapters and the cord (which was not working). They said they would give me a new charger altogether. I did not receive this.

I etched my phone today from them since it came back from the technician. My phone had no *****s on it anymore. I hadn't searched the box when I left, when I got home I discovered that there were no *****s and that they hadn't put a new charger! Very upsetting. I called and they did not speak to me very kindly or handle the matter with much respect. This made me very mad.

The lady sent me the tech's contacts and said I must speak to the tech myself. I did, and the tech agreed to put *****s on my phone. Altogether I believe that the personnel of The Cell Store could have really handled their communication with me much better. Every time they said they would get back to me, they wouldn't! I WAS THE ONE WHO NEEDED TO CALL EVERY SINGLE TIME TO ASK T=WHY THEY DID NOT GET BACK TO ME!