Faulty Devices and No Accountability! They will dodge you for weeks.

I made an online purchase for a Samsung Galaxy J7 Pro 64 gb smartphone from The cellstore, and it was delivered to me in Cape Town on the 27th July 2018. 5 days later (on the 1st August 2018) when I was about to leave the office I noticed a purple smudge of the side of the screen. The next day I noticed it was quickly getting worse. I called The cellstore on Friday 3rd August 2018 to report this. I spoke to Lee who arranged for the phone to be couriered back to them in Pretoria on Monday 6th August 2018, and that I would get a new phone. When I called them on 8th August, Lee notified me that the phone was sent to their supplier and would take a few days for me to receive a new phone. A week later (15th August) I phoned The cellstore and spoke to Lee again. She said their supplier is trying to say I dropped the phone, but Lee (Cellstore) herself then said she could see that wasn’t the case as there were no marks whatsoever on the phone. She said they will be sending the phone to Samsung for checking and did not know how long it would take but would try and get me a loan phone. On the 17th August “I” called them as usual and Lee said the phone was booked with Samsung and “I” should call again on Monday 20th August to find out about the loan phone. I called on Monday 20th August and Lee said I should call her manager for an update (I’m the one that must always call). I called her manager Anthea on Monday 20th August 2018. Who now said she doesn’t know if the phone has been booked with Samsung. She said they sent a “picture” of the phone to supplier who, based on a picture of a spotless phone, claimed I had mishandled it. She claimed she was unsatisfied with the supplier as she could see that the phone was not mishandled. She said she would drop off a loan phone that evening, as she was in Cape Town, but she didn’t pitch. I called the next day again but she didn’t pitch again and third (this morning) time she didn’t answer her phone. Lee this morning (22nd August 2018) says Samsung claims that I put something heavy on the phone and that her manager Anthea says she is not Liable for the phone. She says her manager Anthea says I am liable for the phone. These are the same people who agreed that the phone is spotless and would give a new phone. They tell me this after keeping the phone for 3 weeks. Lee said she would send me a Samsung report and will speak to me after speaking to her manager she still hasn’t done that. I am so frustrated and disappointed with these people. I will not let this go until I get my refund!