CELL C STORE

Yesterday I lost my phone and went to cell c Store in Durban the workshop for swim swap. When I got the was a que and a lady was coming to ask us what we needed assistance for which I did tell her and she asked me to step aside as she will bring me a peace of paper and a pen to write list of 9 NUMBERS that I remember calling,the whole 9 numbers,are you kidding me? Or else I won't be assisted. Firstly I have proof of address and my ID which the number is registered and Ricad on, isn't that enough. Fine I was prepared to do try those numbers but she went inside and say down and assisted other people and another lady came to control the que after 10 minutes of waiting I asked the lady to call the lady put me aside and never return and then she just "oh she says she forgot,here is a paper we can't give you a pen cos of covid and you must go and start the line again as I have list of people that must follow" I since left and bought a new SIM If this is how cell c treat it's customers then I foresee another bankruptcy .