1 reviews | Active since May 2016
Another online store to stay away from
Ordered a watch online, paid R8000. Was contacted the next day and told that the watch was not in stock, they offered me an alternative, or said that I could wait, as the watch will arrive in a week. I opted to wait. A week passed, I heard nothing from them. I followed up, it was ignored. I followed up again, I was told that the watch will arrive the next day and that they will contact me. The next day, no calls, nothing from The Casio Shop. I followed up, I was ignored again. Followed up for a second time, was told that the watch has arrived but they are checking stock. It would "probably" be dispatched the next day, but they will let me know. Surprise surprise, I received no feedback the next morning as promised. I followed up, was ignored, followed up again. I was told there was a death in the company and they would get back to me. Followed up again, they blamed load shedding. At this point, even though there might have been a death at the company and they might have had load shedding, panic set it, as the whole transaction had been questionable from the beginning. I accused them of ******** me.
The reaction from the company was to resort to calling me names and insulting me, and then refunding me me R500 more than I paid. Because they are not ********, they just have TERRIBLE service. Off course, in their minds I am the unreasonable monster, because eventually I just didn't believe anything they said anymore. Whether the truth or not. I ordered the same product from Takealot, I paid nearly R3000 less, they had the product they advertised, and I didn't have to follow up 6 to 9 times and eventually completely loose my cool to get a reaction.
Your response fails to address the core issues for the frustration.
1. You advertise products you do not have in stock.
2. You promise that the product will be with you in a week, this does not happen.
3. You promise feedback, but this also doesn't happen and one has to continuously contact your business, only to be told more stories.
4. When contacting your office manager on email, there is no response, only after the second or third email, she responds.... with a story and a promise to revert.
5. The reason for the delay went from "load shedding" to "death" in 5 minutes. And you wonder why I have difficulty in believing your business?????? Seriously?
6. I even emailed you direct to ask what was going on, you chose to ignore the message. Must be company policy, because i experienced it a lot with you guys.
Yet, after all of this, you expect me to believe the stories your staff tells, and to give you the benefit? I found it strange that your company went from unable to tell me when my order will be dispatched, to APPARENTLY lying on your desk ready for dispatch? But yes....you lot DESERVE the benefit of the doubt and a 5 star review.
I ordered product from you, I paid upfront, you didn't have this product. Your staff kept making any promises and the story changed more than once.
If for some reason, your company is unable to operate, even do the simplest of tasks, for whatever reason, then close your doors for the day, leaving a message on your answering service and an auto reply on your emails, stating you will be back.
As stated I bought it from Takealot, I paid R3000 less than the R8000 you charged. Takealot had the product they advertised, they dispatched it when they said they will and I received it when they said I would.
I also have unedited transcripts of the emails sent to you, from the initial order that promised dispatch in 2 to 3 days, all the follow ups, all the frustration about being ignored and the stories your staff sells
Your response fails to address the core issues for the frustration.
1. You advertise products you do not have in stock.
2. You promise that the product will be with you in a week, this does not happen.
3. You promise feedback, but this also doesn't happen and one has to continuously contact your business, only to be told more stories.
4. When contacting your office manager on email, there is no response, only after the second or third email, she responds.... with a story and a promise to revert.
5. The reason for the delay went from "load shedding" to "death" in 5 minutes. And you wonder why I have difficulty in believing your business?????? Seriously?
6. I even emailed you direct to ask what was going on, you chose to ignore the message. Must be company policy, because i experienced it a lot with you guys.
Yet, after all of this, you expect me to believe the stories your staff tells, and to give you the benefit? I found it strange that your company went from unable to tell me when my order will be dispatched, to APPARENTLY lying on your desk ready for dispatch? But yes....you lot DESERVE the benefit of the doubt and a 5 star review.
I ordered product from you, I paid upfront, you didn't have this product. Your staff kept making any promises and the story changed more than once.
If for some reason, your company is unable to operate, even do the simplest of tasks, for whatever reason, then close your doors for the day, leaving a message on your answering service and an auto reply on your emails, stating you will be back.
As stated I bought it from Takealot, I paid R3000 less than the R8000 you charged. Takealot had the product they advertised, they dispatched it when they said they will and I received it when they said I would.
I also have unedited transcripts of the emails sent to you, from the initial order that promised dispatch in 2 to 3 days, all the follow ups, all the frustration about being ignored and the stories your staff sells