THE CAR FINANCE COMPANY collude with its alliance Cutting Edge Cars / Definitive Edge

Dear Hello-peter

I would like to complain about THE CAR FINANCE CO. (Vehicle & Leisure Asset Finance & Insurance) / Global Motor Administrators with its alliance Cutting Edge Cars / Definitive Edge.

The background story

I bought a BMW 335i E93 in September 2016, which I was told by Mr DArral Siebert and his subordinate Mr Neel, that the car was fully serviced and at that point they (Cutting Edge Cars) will do the most recent service to it before I collect it.

The day I went to pick it up they verbally confirmed they it was done service including brakes also promised to put it in writing. I was told that brake pads are replaced accept its sensors therefore, I should return the car on the very following week to fit in the brake-pads sensors for which l’lI wait for it to be done the same day and go.

In contrary, the adverti*****t of the car was listing it to have 80 something thousand-kilometers on the clock, but then in reality i picked it up at above 92 Thousand but just below 95 Thousand Kilometers.

When I asked for service book. You then told me that the car doesn’t come with service book because its service history information stays at the dealership and should I need it in future I can call you or go to any BMW dealership and request for it.

On the 30th January 2018, I Sandile Shongwe, personally went to Cutting Edge Cars premises to request for the cars ‘Recent Three Service’ history because the Extended Service Warranty (THE CAR FINANCE CO.)needs it, but then, only to find that the company changed its physical address and not only that but have they also changed their trading name to Definitive Edge.

Until to date you did not provide me with the requested information but only empty promises to deliver. I have been calling your dealership twice, thrice a day in every second, third day of the week since the day of the 30th January 2018. Well, BMW dealerships can only provide me with limited information and they send me back to you sellers (Cutting Edge Cars/Definitive Edge) of the vehicle to give me the last pieces of the service-history-puzzle as they do not have it.

The complain:

On Monday I decided to call the Extended Warranty Insurance company known as THE CAR FINANCE CO. to log a claim of a Gearbox Transmission Service/Repair.

After mentioning to the extended warranty insurance that the dealership in which I bought the car does not provide me with the required details of last three service history before I purchased the car which is needed by RMI Service Centre to proceed with a claim to fix the car. They said I should take the car in for repairs, they (Insurance company) will speak to the service center and take it from there to help my situation.

Now the Insurance company is asking me of the same service details I had told them of my struggles to acquire I am further told that for the fact that I did not provide the information to the RMI Service Centre then they are suspending my insurance and declined the claim to service my car.

Today, 22 February 2018 at 21h08 Darral Siebert called me on my cell and left a missed call, in notion of his missed call at 21h15 my wife and I put him on speaker returning his call.

He insulted us my saying in quotes “I am glad that you saying both of you and your wife are on speaker talking to me, I have been doing this business of helping people for twenty (20) years now and I can boldly tell you to get lost.” He continues to say, “The information you need is easy to give you, I am the one who paid for the that car service, I have all the invoices of the service I have done on the car. Now! I am giving you options to change your tones based on the email you sent me, and get the information or continue with your tone of your email and get nothing.” “He continued to say, the Insurance company must only request documents of services which were done after we took the extended warranty policy with their company not services which were done by him before buying the car and before taking the policy. Said Siebert. He then dropped the call whilst my wife was asking him a question. The tone of e-mail message he refers to the background story because I’d what I sent him. The call to him lasted for, 7 min 26 sec.

In Conclusion:

The THE CAR FINANCE CO. (Vehicle & Leisure Asset Finance & Insurance) / Global Motor Administrators held my claim unfairly, and The Cutting Edge Cars / Definitive Edge, car dealership with its staff remain *********** and disrespectful to its customers. Clearly my wife and I are not the first to be treated in this horrific manner.

Questions are: If Darrel Siebert has the information he self acclaimed to hold in his possession, why did not he send it to me via email as i called his dealership almost everyday except on Sundays following up to request for the same thing since the 30th January 2018 to todate?

Why did THE CAR FINANCE CO. suggest for us to take their insurance cover without validating necessary documents which will be needed by themselves to begin with?

Why do I have to be denied of a claim over documents that are supposed to be available at their disposal because I did not service the car before purchasing to be having its services history receipts?

I can only talk of now which I don’t have a service light as yet on my dashboard.

The car dealership must supply me with the last service history the insurance need and insurance company must authorise my claim to have my car fixed as they instructed me to send it to RMI Service Centre for repairs.