Extremely poor service!!!

Hi, Absa vehicle finance department is the most useless of all, i notified Absa of that i have changed banks on September the 26th, they then rep**** on Wed, Sep 30 by saying my case has been closed and i kept sending emails asking what do they mean when saying my case has been closed? till date i received no reply and now the debit date has gone passed and i haven't been debited which means i am now in arrears because of this mess, and this is not the first time i get affected by all this incompetence and poor customer service. I demand that all this be corrected as of immediately. Mabotle Mokatsa *** 086) Cell: ***