Horrible customer service

The customer service at this hotel is unacceptable. The managers are not helpful, they refuse to solve issues and beat around the bush about it. I stayed there for a week and quite frankly it was a waste of money. The food was horrible, it actually made us sick. There was a night when leftovers were served at the buffet, really? A hotel in the middle of Sandton? Unacceptable! Never going back there.