Unprofessional

I did my booking on the 30th of August 2019 under hotels.com which is the website I normally use when I do most of my bookings with my boyfriend, The Capital wasn’t really our first choice from the word go but because I just needed some fresh air away from home that was the only hotel option I had to go for since it showed that there is a room available for us to stay in and i was also impressed about the environment and the pool area since I would have loved to swim. My payment was approved and I had a code that was sent to me as proof of payment and securing the particular room I booked for. When I got back from work we started packing and made our way to The Capital 20 west upon our arrival we where told that the place was fully booked and that there where other guests that booked for the same room but was fully booked as well so they can make other alternative arrangements and transfer us to one of their hotels which is also situated around Sandton. I wasn’t really happy with the changes already as our mind where set on that particular hotel but where respected what where told and now had to drive to The Capital Katherine street. When we arrived we where asked for all sorts of proof and provided them with all the necessary proof they requested from us already we where not happy with the whole process cause now it felt like we had done something ******* or we used some sort of free voucher to book for this place but we still produced what we where asked and we where very polite although where not happy with this whole process. We finally made it to the room anyway I wasn’t so happy at the fact that there was no microwave like it wasn’t really fully equipped but oh well we just told ourselves that we will manage with what is around. On Saturday morning we woke up and I was felling hungry and requested room service for a The Capital club sandwich tipped room service employee, the food was amazing I should say but unfortunately I couldn’t finish the food we now decided to go out with my friend for shopping when we returned back our access card was deactivated my boyfriend had to go and attend to them at the reception and show proof of payment again and that we booked for two days, one lady from the reception came to me and asked me to forward her my booking email and I did that, we finally made it to the room yet again. When we entered the room the room was cleaned which is okay but my food was not there anymore I didn’t say a word I decided to take nap as I was not feeling well and hour later we heard a knock on the door and it turned out to be one of the receptionist, my boyfriend was the one that opened the door and he later on called me since I was the one that made the booking, the lady asked us if we wanted to extend our stay till tomorrow I was so confused as we booked for two nights which checked in on the 30th of August and our checking out is for the 1st of September 2019, I was very angry when she asked me such a question as we’ve been showing all kinds of proof of payment. Told the lady I’m not happy with the way we are being treated and the reason I decided to book was to have relaxed day away from the house but we are being treated like we came here for a free stay. We won’t be returning to this hotel anymore, you guys are really unprofessional and deal with client in proper manner I mean we could have been left out this whole drama and dealt with this matter professionally. The are better hotels out here so don’t make people feel like this the only option, there are better hotels honestly and like I stated that this was not even our first or second... option. Please deal with your clients in a professional manner cause there’s a lot of competition out here.