The Cape Town Waffle Company

Bad waffles bad service even worse boss

I am writing to formally complain about a very disappointing experience my group and I had at The Cape Town Waffle Company. During our visit, we were treated with a complete lack of respect by your staff. When we raised an issue and requested a refund, the staff members laughed at us instead of assisting us professionally. This behavior was inappropriate, disrespectful, and unacceptable for a customer-facing business. When we attempted to escalate the matter by speaking to the person in charge, we were met with further rudeness. We were told that you “did not have time for us” and our request for a refund was refused without proper explanation or consideration. As paying customers, we expected to be treated with courtesy and to have our concerns handled seriously. This experience has left us extremely disappointed and uncomfortable, and it reflects poorly on your business and customer service standards. I believe customers deserve to be treated with respect, especially when raising a legitimate concern. I am requesting that this matter be reviewed and that appropriate action be taken. I would also appreciate reconsideration of the refund that was refused, as well as assurance that staff will be reminded of proper customer service conduct. I look forward to your response. Sincerely, Eloise Pillay