UNPROFESSIONAL

We had booked our wedding for May 2020. Obviously we had the issue of COVID and had to cancel our date, for which we paid our deposit. After requesting that the deposit be repaid, we were rudely rejected. Obviously COVID is a difficult time for all, but a deposit is paid to secure a date. When that date cannot be secured, one expects the deposit to be repaid if no new date had been secured. The owner refused to entertain our argument that the majority of our important guests have to fly in from countries with stringent travel bans, including New Zealand. Despite the fact that these guests will likely only be able to travel to South Africa in 2022 and despite us not selecting any new dates, not that we could even if we wanted to, the owner refused to engage. We have been forced to sue, which will no doubt incur cost and waste time and money for all parties involved. If you are looking for a venue that actually cares, this is not the one for you.

It is such a shame that a venue with so much potential is run by a person with such a short-sighted view.