No delivery to date and really bad customer service

<p>We bought a load of cement bricks from The Brick Factory in the beginning of 2017. Payment was made on 5 January and we were promised delivery during the week of 9'th of January. To date (09 February) we still have no bricks, although we have been promised quite a few times that the brick would be delivered "within the next few days". The latest promised date was 7 February, still no bricks.</p> <p> </p> <p>The initial reason given for non-delivery was that there was a problem with the quality control in the factory and they needed to re-manufacture a batch of bricks. I totally understand that stuff like this happens, however NO-ONE communicated this to me, I had to continuously phone them up and chase them around to try and find out what is going on. At the moment, whenever I call it seems that the person I want to speak to is never available, or they do not answer their cell phones. This afternoon again I called and was promised by Sam that he would phone me "right back". It is now an hour later, and still no call or feedback.</p> <p> </p> <p>I have been dealing with both Sam and David, neither of them have been able to resolve my issue, and neither of them has EVER phoned me back when they say they are going to. But when they were trying to make the sale they phoned me every day for a week!</p> <p> </p> <p>All I want is to be kept properly informed of the progress, and not be made empty promises about delivery dates just to keep me quiet. And the bricks that I have already paid for.</p>