Management at The Brazen Head WIllows

I would consider myself as being one of the more frequent visitors to The Brazen Willows, and over many years having had very good times at the establishment. Lately however it has been going downhill at an alarming pace. As is the current situation in our country I would like to bring this to the attention of The Brazen Head group since this can surely not be the standards they would like associated with their brand. Firstly the owner Mr. Jose da Silva and his family are almost never present to assist with some of the incidents at their establishment, they leave it in the hands of the managers which is when the problems occur. On many occasions the General Manager named George has arrived completely drunk to work and will then sit with customers asking them to buy him a drink. On other occasions he arrives with his friends where they then sit together with alcohol purchased from the Tops serving their own drinks only receiving ice from the establishment. Also, it has been witnessed that on the shifts that George is working some of the waiters take alcohol before serving customers. If this is mentioned to him he will laugh and say “it is only one”. Another Manager there named Clinton seems to run away whenever there is a complaint. On various occasions he has gotten aggressive with customers when asked to assist with incidents after which he then goes and sits in the office leaving the waiters to solve the problems. He openly has shouted at customers arguing about their opinions and ignoring their requests. Please see some reviews I have taken from different websites and applications: “Management is callous at best, the menu is severely overpriced, and though some of the waiters are gems, the others need reminding a hundred times that you ordered from them. We used to frequent the establishment for quiz night, but after complaining to management we were told we don't spend enough money for them to care, and we shouldn't come back. We won't be going back” “By far the worst pub in Pretoria East. 15 minutes for a drink is quick for them. Their tv's are tiny so don't try watch the sport there (even though they promote themselves as a place to watch the game). They have drink specials on the most expensive beer - buy two and get a free gift - but they don't keep stock of the free gifts, and they really don't care when you ask. And their "platters" (R99) are kiddies meals consisting of Vienna’s, chicken strips, undercooked samosas and chips. Really, go anywhere else but here, it's a pathetic excuse for a pub” “Thank you for the food poisoning and making me pay for it. The way the manager handled this whole situation was deplorable. I wish there was a minus star I could select. You will never see me again” “We came to the Brazen Head in Willows this evening expecting awesome PUB food as before, but instead we got *** food. Why was my burger so raw it was actually tartar steak, except we didn't score an egg? And why oh why was the pie a stodgy lump of bland chicken with plenty potato, with a piece of pastry on top? The decapitated "pie" barely resembled the delicious pot-pie treats we've come to expect. Why were our chips quadruple fried? Brazen Head Willows : we are never ever ever getting back together!!! After 3 great meals this was really disappointing” To just mention a few incidents. When this really gets interesting is when racial incidents, that are getting more and more frequent in this establishment due to lack of management, occur. South Africa being in the situation it is this will definitely not be the only establishment whom has this issue. What I do however find totally unacceptable and I am pretty sure you will as well is the fact that the Managers friends arrive completely drunk, drink their own alcohol and then proceed to entice customers into getting in arguments after which they play the racial card. Management as usual either laughs or completely disappears. The above mentioned group will proceed to swear, shout and intimidate customers to the point where you have a choice between leaving or ending up on the news that evening. This has gotten so bad that most of the frequent customers have started videotaping these incident just to have some sort of proof in case they get accused. And as mentioned earlier, the Managers do nothing.