NT
Nomi T

1 reviews | Active since Apr 2018

10 Oct 2019, 15:01

Utterly disgusted by your lack of assistance and greed.

How can you associate yourself with a company that rips of your customers? I have been trying now for weeks to get a hold of The box fashion and you regarding my subscription. I am totally and utterly appalled by the lack of interest in dealing with my enquiry yet you guys are more than eager to deduct money off of our accounts. I request my full refund back now! As I have recieved no information about the product I am paying for, I have recieved no calls or emails yet you deduct money off of my account??! And I will not be letting this matter rest, please find the recordings of the phone call so that I can take this matter further.

0
Replies (1)
The Box Group
The Box Group's reply11 Oct 2019, 11:56
Official
Dear Nomi

Thank you so much for taking my call. 

I have asked The Box to contact you directly to assist with this matter. 

You are more than welcome to contact me on *** if there is anything I can assist with on my side 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor