GOODS PAYED FOR NEVER RECEIVED

I am so shocked at the pathetic approach to customers. Boho boutique jewelry has no way of being contacted. When you email their support line or contact them on Facebook you get an auto reply that refers you to FAQs, nobody reads the emails and they don't give a **** that your goods have not been delivered. I am at a loss.... No contact numbers and only the one email address. I have paid for stuff that according to the site has been delivered, to whom I have no idea, but definitely not to me.