Terrible Customer Service

I called the call centre, to obtain a number for the store in Cornubia Mall, to be placed on hold for about 5mins. The agent I spoke to advised me that he will get me the number, and called me back.; As promised he called back with a number, but instead it was for Clicks(not what I asked for). I called again, advising what has happened, and again was placed on hold for about 5mins(without being informed how long a was going to be placed on hold). The agent returned with a number that she got from her manager, which the previous agent also advised, and it was an 043 number. I advised that 043 is an Eastern Cape number and the agent placed me on hold. After waiting a while I ended the call as the service that I was getting was absolutely pathetic. It's rather sad that I had to go through such lengths and service, just for a number that should've been listed correctly on a website. Me trying to find a product as a gift for someone has just become a vague memory, since being in the customer care environment, I always allow myself to walk away from a brand, because I am accustomed to delivering service that is exceptional and expect at least 'good' customer service from any customer service situations I encounter.

NB: The Body Shop/Clicks is a good brand. Don't allow people to walk away from it because someone is doing their job.