Terrible attitude and customer service

I have recently visited the body shop at the new Cornubia Mall. I am a regular customer at the Gateway branch and I am fami**** with the products. Unfortunately compared to the Gateway branch I have been through a horrid experience at this branch. Firstly on arrival I was greeted by a irritable staff member who seemed as if my presence in the shop shook the life out of her. She was the most irritable, moody, disgruntled,sharp, sour person I have ever come across. Her attitude was disgusting and it seemed as if she had no interest in me. I had enquired about a mascara that I wanted to purchase and she knew nothing about it (price, effects etc). She kept asking another staff member about the product who was busy with another customer at the time.

I was so unhappy with this experience that I had left the shop without purchasing the mascara. I then called into the shop and had raised my queries with the manager as she was not in on the Saturday that I went in. The manager was apologetic and offered me a free make over to compensate her disgraceful staff member which i did decline.

I then received a voice message from the manager asking me to come in a pick up a seasonal hand cream as compensation. I then decided to go in during the weekend hoping to meet the management of Cornubia . Unfortunate for me when i did pop in neither the manager nor the rude lady who served me was in. Another staff member was there to pass it on to me.

I am terribly unhappy with the service of the body shop Cornubia. This review is NOT about getting free products as i am more than able to pay. This is merely making others aware as well as your head office about the service thay is being delivered at the shop. Body shop definitely need to employ more clued up staff. As for the manager, she needs to make more of an effort to be in the store to sort out issues that arise due to her own staff member.

Absolutely disappointing THE BODY SHOP CORNUBIA !!!!!!!!!