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jJ
judy J

1 reviews | Active since Jan 2017

16 Jan 2017, 09:41

Poor service, poor quality products

<p>After I got a gift from a family member from the body shop I contacted the bodyshop via their website as one of the bottles had a manufacturing fault. To this day they have not responded to my request.</p> <p> </p> <p>All I ask is that the faulty bottle will be replaced with a properly working bottle.</p>

0
Replies (5)
The Body Shop South Africa
The Body Shop South Africa's reply16 Jan 2017, 09:47
Official

Hi Judy,

I'm terribly sorry but this is the first I have heard of your complaint, can you tell me which store you shop at and what the faulty product is and i will have the issue sorted for you.

Rgds.

Kim

The Body Shop South Africa
The Body Shop South Africa's reply16 Jan 2017, 09:47
Official

Hi Judy,

I'm terribly sorry but this is the first I have heard of your complaint, can you tell me which store you shop at and what the faulty product is and i will have the issue sorted for you.

Rgds.

Kim

jJ
judy J's update09 Feb 2017, 08:41
Reviewer Update

Hi Kim,

I have no idea where this product was baught as I got it as a gift. It is a 100ml Japanese cherry blossom fragrance mist bottle.

Regards

Judy

The Body Shop South Africa
The Body Shop South Africa's reply09 Feb 2017, 12:26
Official

Hi Judy,

Thanks for coming back to me, i can certainly replace the faulty bottle for a a The Body Shop store that is convenient for you, let me know which branch and I will make the arrangements.

Rgds.

Kim

jJ
judy J's update09 Feb 2017, 12:30
Reviewer Update

Hi Kim,

Is there no way you can have this delivered to me?

Regards,

Judy