Seeking Compensation

Me and my family had the worst experience at The Blyde Crystal Lagoon. I booked the blyde on the 25th November 2024 for the dates of the 04 Jan - 6 Jan 2025. On the 04th January i spoke to a Guy by the name Lesedi ( +***5 ) and he then referred me to Gomolemo Mampana ( +***1 ) . I contacted Gomolemo on the 04th January 2024 to enquire whether it would be okay to perhaps check in earlier at the Apartment and he said not a problem. We then got to the gates of THE BLYDE CRYSTAL LAGOON and the security asked us for a 6 digit PIN that we did not have and told us to contact our Host. he got back telling us that they could not confirm our booking ID on their side . then after about an hour of standing infront of the Gates at the blyde we were then told that the Penthouse that we booked has been vandalized 2 days ago . They never thought of notifying us about it at all and went as far as lying that they sent an email letting me know that the apartment we booked is damaged . Then after that we asked them to please assist us with another apartment at least because my husband took off from work specially for my bday with the kids and we drove from Ennerdale to Pretoria to be told that nonsense. Gomolemo then gave us the Apartment Owners Details Khosi Stuffie ( *** ) and he also said that unfortunately they can't assist they will refund us our money back . My husband explained that's it's not about the money but the mere fact that we drove all the way from Ennerdale to PTA for us to hear that SORRY WE CANT HELP THE PROPERTY WAS VANDALIZED 2 DAYS AGO , WE WILL MAKE SURE TO PROCESS THE REFUND. I am honestly not happy at all . It was as if they felt no pity at all . I will attach proof of statements and also of the conversations between myself , Gomolemo and Lesedi . I am hoping that we will be able to get assisted . Yes we are seeking for compensation. We were not suppose to have gone through what we did ..the worst of all is if we didn't manage to get the loan that my husband had to make in order for us to not disappoint our kids that was so excited and we couldn't do that to them. after a couple of hours standing and looking like stupids in front of the Gates of the blyde . Gomolemo called us back and said he made a plan to get us in the blyde but he couldn't confirm that they will get us a place to stay . he then sent us a pin to enter the blyde ,but we had to go to one of his friends to get arm bands to use the facilities for the day but we were left on our own to get a place to sleep with our kids .. my husband than manage to get a booking for a room at the mint resort of which we had to share with our kids that had to sleep on a sleeping couch from having a 2 room apartment that we booked . we had to pay a sum of R3400 for the 2 nights of which the one day was almost over cause he only got into the blyde just before 5 and we couldn't even have the ability to swim or enjoy the day ... not at anytime did anyone even call to find out if we are okay or did we come right .. it was like they just gave us free pass for the day and that was it also the people that we had to get the bands from was looking at us like we were bunch of ****** and didn't really want to help us because they were standing and looking at us the whole time . My husband had to call Gomolemo again to ask what is happening and only than did they help us with the bands.