Bad Service at The Blyde Crystal Lagoon restaurant

I visited The Blyde Riverwalk restaurant recently and had one of the worst customer service experiences I’ve ever encountered.

I sent my friend to order two cups of coffee from the restaurant. What we received was nothing more than discolored water with no coffee taste whatsoever. It was so bad that I poured mine down the drain.

I phoned the restaurant to ask why I was given such “coffee water,” and the person at the bar said he would send me a fresh cup. That never happened. When I went there myself, the manager was extremely rude, clearly lacking any customer service skills. He accused me of “always complaining” and imp**** I was lying. This is entirely untrue. I have never complained about coffee here before. I regularly bought coffee and pizzas at this restaurant without issue. They have cameras, so if I was a “regular complainer” as claimed, they should be able to prove it.

I could not win the argument and eventually told them to F** off.. The service at The Blyde Riverwalk is clearly extremely poor, and except for the ladies in the shop, no one appears to have had proper customer service training.

To be clear: I do not want a refund or a replacement coffee. I will never buy coffee there again, and I am sharing my experience so other customers and social media to be aware of how they treat paying guests.